FAQ

Accounts and Customer Support

Do you only sell to businesses?

Our products are typically available in case quantities, which may exceed the needs of an individual buyer. However, if you are organizing a significant event such as a wedding or fundraiser, or if you prefer to make bulk purchases, we warmly welcome you to shop with us. If this applies to you, please feel free to get in touch with us through email at contact@emiratesbulk.ae or by calling us at+971506536626

How do I create an account?

You can sign up for a wholesale account here

Is there a minimum order amount?

No Minimum Order Requirements!

Who do I contact if I have a complaint?

We're truly sorry to hear about your potential issue. Your satisfaction is our top priority. Please contact us so we make things right. Call us on +971506536626. Alternatively you can email us at contact@emiratesbulk.ae

What are your opening hours?

Monday-Saturday: 9am - 8pm

We are closed on Sundays

Orders and Shipping

What is the expected delivery time for my order?

Orders are typically dispatched within 1 to 5 business days after the order is placed. We aim to process and pack your orders promptly to ensure timely delivery to your specified location. On average, it takes a maximum of 1 week for your goods to reach you.

How do I track the status of my order?

Our system will send you emails regarding your order whenever there is a change in its status. But if you have any questions, you can call us on +971506536626. Alternatively you can email us at contact@emiratesbulk.ae

What do I do if I entered an incorrect shipping address?

We recommend you call us immediately on +971506536626

Alternatively you can email us at contact@emiratesbulk.ae

We also suggest that you update your address!

Returns and Exchanges

What is your return policy?

Please refer to our return policy here.

I received the wrong item

If you receive items in your order that are incorrect or if the order itself is not accurate, kindly send us an email at contact@emiratesbulk.ae or call us at +971506536626

Make sure to include your order number and specify the items that were wrongly delivered.

My order arrived damaged

Should you receive products that seem damaged upon delivery, please inform us within 24 hours of receipt. We will need your order number, photos of the damage, and a list of the affected items.

Is it possible to change or cancel an order once it has been placed?

To cancel or modify an order, please reach out to us promptly at +971506536626 (available Monday to Saturday) or via email at contact@emiratesbulk.ae

Can I pre-order an item that is sold out?

If you wish to reserve any items in advance, you can reach out to us at +971506536626 during our office hours from Monday to Saturday, or you can also send an email to contact@emiratesbulk.ae

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